Overview
NovaAI (“we”, “us”, “our”) provides a digital, software-based service: paid subscription memberships and a prepaid account wallet. Because all of our products are delivered digitally and no physical goods are shipped, this policy describes subscription cancellations and digital refunds rather than physical returns.
Subscription Cancellations
- You may cancel your monthly subscription at any time from your account.
- After cancellation, your membership remains active until the end of the billing period you have already paid for.
- We do not provide prorated refunds for unused days within an active billing period, except where required by applicable law.
- Subscriptions do not renew after cancellation and no further charges will be made.
Wallet Balance Top-Ups
- Wallet top-ups are prepaid digital credits used to pay for subscriptions and services on NovaAI.
- Once a top-up is successfully credited, the balance is non-withdrawable, non-transferable, and redeemable only for services on this website.
- Wallet balance does not accrue interest and holds no cash value outside the platform.
When You Are Eligible for a Refund
You may request a refund within 14 days of a charge if one of the following applies:
- You were charged in error, charged more than once for the same transaction, or charged after a valid cancellation;
- A technical failure on our side made the purchased service completely unavailable and we were unable to restore it;
- Another verifiable billing error occurred.
Because our services are digital and accessible immediately, requests made after the purchased service has been substantially used, or after 14 days, are generally not eligible for a refund except where required by law.
How to Request a Refund
Email us at 2531023355@qq.com with your account email, order number, and the reason for your request. Approved refunds are issued to the original payment method within 3–5 business days; your card issuer may take additional time to post the credit.
Contact Us Before a Chargeback
If you believe a charge is incorrect, please contact us first. We resolve most billing issues quickly, and contacting us before filing a bank dispute helps avoid unnecessary fees and processing delays for both sides.
Changes to This Policy
We may update this policy from time to time. The latest version will always be published on this page, and the effective terms are those in place on the date of your purchase.